Frequently Asked Questions


If you cannot find an answer to your question below, please contact us and we'll give you the information you need.

Who are you?

Steve Gears Associates is an independent training and consultancy company, in operation since 1999. The owner, Steve Gears has been involved in the development, delivery and management of technical training since 1982 and has been involved with the Internet and Internet business for the last three years. More Information...

How can I contact you?

You can contact us by following this Contact link. However, please make sure you use all the resources on this site first, to make sure you're not asking questions which we've already answered here. Otherwise, drop us a line, we'll be happy to hear from you!

Do I need a computer to take your courses?

All training materials are supplied in Adobe Portable Document Format (PDF) which makes them readable on a variety of operating systems such as Windows, Mac, and any Unix system with a PDF reader. They have also been formatted so that you can print the course materials if you wish, so if you can access a computer you can either read the course materials on screen or print them out, whichever is your preference. Some course modules are also accompanied by resource documents which are supplied in Microsoft format (Word or Excel). In order to use these documents as templates and edit them, you will need access to a computer which has software which will read the Microsoft format (Microsoft Office97+, Lotus SmartSuite V9+, and so on). Alternatively you can print the documents out and fill them in manually.

Do I need to have any experience of the Internet to take your courses?

For those courses based on the Internet, you need to be comfortable with using a web browser such as Internet Explorer or Netscape Navigator. You should also be comfortable with sending and receiving emails. You also need to have some basic experience with using a search engine such as MSN, AltaVista, or Ask Jeeves. Other than basic familiarity, you will be taught whatever else you need to do.

For non Internet courses there is no real need for Internet familiarity other than to be able to find us to purchase the course in the first place! :-)

What makes you think you can help me improve my business when you have no experience of my industry?

Whilst we accept that we cannot possibly have intimate knowledge and experience of all industries, the main thrust of our training modules is to give you the tools you need to harness your own expertise and industry knowledge in more innovative ways than you may have otherwise considered, so that you can get the best out of your existing skills and knowledge.

What are your normal Terms and Conditions?

To see Steve Gears Associates Terms and Conditions, click here


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